Frequently Asked Questions

General Questions – Our Products

I have a question about the products, what should I do?

We have detailed all the information relating to the products, ingredients and treatment rituals on the individual pages of each of our Pioupiou treatments. Nevertheless, for more information, do not hesitate to write to us at info@pioupiou-cosmetics.ch, our team will accompany you with pleasure!

Is it possible to order samples?

Due to the current size of our business, and our environmental commitments, it is not possible to send you free samples. Nevertheless, we offer some products in miniature version, such as oil. For more information, or if you have a specific request, contact us at info@pioupiou-cosmetics.ch.

Who can use Pioupiou products?

Everyone ! The formulas have been developed for the most delicate skins, but the products are compatible for adults and children alike. Don't hesitate to suggest a Pioupiou routine to the whole family!

Can I also use Pioupiou products during pregnancy?

Yes of course. All Pioupiou products are guaranteed safe and healthy for Mom and Baby during pregnancy and after birth. Our products are made of only the best high quality raw materials and are specially designed to meet the needs of the most sensitive skin, so we have eliminated all ingredients that are not recommended or subject to doubt during pregnancy. They have been clinically and dermatologically tested, and approved by an expert toxicologist to guarantee the safety of expectant mothers, mothers and babies. Our Maman Bébé oil will be an ally of choice in your well-being routine from the start of pregnancy and long after.

I am breastfeeding my baby, can I continue to use Pioupiou products?

Yes ! The Pioupiou skincare routine has been specifically designed for the most delicate skin. Our formulas have been clinically and dermatologically tested, and approved by an expert toxicologist to guarantee the safety of expectant mothers, mothers, babies, children and the whole family.

From what age can Pioupiou products be used?

All our Pioupiou care products are made exclusively from the best quality raw materials and are specially developed to meet the needs of baby's sensitive skin. Therefore, they can be used immediately after birth. More than a moment of care, massages with baby are also moments of well-being and promote the bond between parents and baby.

Are Pioupiou products organic?

Yes ! Our products are Cosmébio and Cosmos Organic certified by Ecocert Greenlife, the most demanding level of organic cosmetic certifications. These labels guarantee that our products have been developed in compliance with demanding specifications concerning the choice of ingredients, organic farming and the sustainable and ethical values ​​of the brand. You can find more information about our certifications here .

What does the statement “ingredients 100% of natural origin” mean?

In our products, all the ingredients used are of natural origin. We have chosen not to use any synthetic ingredients derived from petrochemicals.

Are your products vegan ?

Yes ! All Pioupiou products are vegan and contain no animal ingredients.

Are Pioupiou products tested on animals?

No ! We are committed to respecting the animal cause, which is why all our products are 100% vegan and not tested on animals, approved by the PETA association as part of its "Global beauty without bunnies" program. Also, note that if you buy cosmetics in Europe, animal testing has been prohibited by law since 2003.

Why are natural cosmetics more expensive than conventional skincare products?

Natural components are more expensive than petroleum products, and even more so if these raw materials come from organic farming. Indeed, they are often produced in small more local companies, which ensure a respectful and sustainable treatment of the environment, which have been controlled and certified.

What should you pay attention to in baby care products?

In addition to specific elements such as fragrance or ease of application, the use of quality raw materials, as much as possible from organic farming, is essential. A baby's skin is very thin and sensitive to all substances it comes into contact with, unfortunately also to harmful substances. It therefore goes without saying that the emphasis must be placed on impeccable quality.

My baby has very sensitive skin. Are Pioupiou products suitable?

All our products are made from 100% natural ingredients, they have been developed for the most sensitive and reactive skin, are dermatologically tested hypoallergenic. But to be reassured, we recommend that you test the product on a small area of ​​baby's skin 24 hours before full use.

Can Pioupiou products be used on children's problem skin (eg eczema)?

Yes ! Our gentle formulas have been developed for delicate, sensitive and reactive skin. The natural composition of our products can help regulate baby's skin problems with a healthier routine, it is in any case advisable before using too many stronger chemicals. Nevertheless, we cannot replace the advice of a professional, do not hesitate to seek the advice of your pediatrician for serious cases of skin problems. We also advise you to test first on small clean healthy areas to see the reaction of the skin.

Do Pioupiou products contain allergens?

No, none of the 26 allergens recognized as such in the European Cosmetics Regulation are present in our formulas. An allergen is commonly defined as “any substance, often a protein, that induces an allergy”. A list of 26 substances likely to cause allergic reactions has been drawn up and these substances must appear on the product label when they are present at certain thresholds in the final formula. Generally, the allergens with the highest allergenic potential are contained in fragrances. Our perfumes have been chosen with the greatest care to avoid the presence of these substances, in addition we have chosen a subtle blend of 100% natural ingredients. You can use them from birth, and for the whole family.

Do Pioupiou products contain essential oils?

No. Our products are safe to use from birth and by the whole family.

How did you develop the perfume?

Our products do not contain synthetic fragrances or substances recognized as allergens. We have developed a subtle and gentle blend made from 100% natural ingredients.

Where does the production of Pioupiou products take place?

All products are developed, tested, produced and packaged in Switzerland. We are committed to knowing all our partners perfectly in order to ensure impeccable quality and a sustainable approach. The formulas are unique and belong to Pioupiou Cosmetics.

Where can I find your products?

For the moment, our products are sold on our e-shop www.pioupiou-cosmetics.ch . They are also available in some shops here .
If you also want to reference our products, or recommend a store name; do not hesitate to contact us at the following address: info@pioupiou-cosmetics.ch.

I'm lost, I don't know how to use Pioupiou products with my child?

No problem, you can write to us at info@pioupiou-cosmetics.ch and we will accompany you to create a care routine with complete peace of mind.

Orders & Deliveries

I have a question about my order

For any question related to your order or if you wish to contact customer service, do not hesitate to write to us at info@pioupiou-cosmetics.ch, we will get back to you as soon as possible!

Is there a minimum order value?

No. Each item can be ordered individually.

What payment methods are offered?

Payments are made online immediately by two possible methods:

  • Bank card (VISA, MasterCard, etc.), with fully secure payment thanks to the STRIPE platform.
  • PAYPAL, fully secure.
  • Residents of Switzerland will also soon be able to use TWINT via the app.

How do I change my delivery address?

If you have not yet received a shipping confirmation from our warehouse, it is still possible to change your delivery address. Send us an email as soon as possible at info@pioupiou-cosmetics.ch and we will help you make the change.

What are the delivery times ?

The package leaves the warehouse within 1-2 business days. As soon as the package is delivered to the parcel service, you will receive a shipping confirmation by email. Deadlines depend on the delivery method chosen: for standard delivery, as soon as your order is validated by the warehouse, it should arrive within 72 hours. Your order tracking number will allow you to know the status of your delivery in real time.

What are the shipping fees ?

Orders are delivered to the delivery address indicated at the time of the order, provided that the information relating to the delivery is correct. The delivery rates applied are as follows:

  • Switzerland (Swiss Post), Standard/Economy delivery €8 and Priority delivery €11 per order.
  • Standard delivery France managed by DPD, 6€
  • Express delivery France by Chronopost, 12€
  • Delivery Europe – Chronopost or FEDEX, 14€
  • International delivery on request, Base Price 30€

Tip: Group your purchases into a single order to avoid additional charges. Deliveries in Metropolitan France and Switzerland are free from purchases of €60; in Europe from 150€ of purchase and in the World from 250€ of purchase on our site.

In which countries do you deliver?

We ship worldwide. Attention, when delivering to non-European or non-EU countries (excluding Switzerland), additional country-specific import duties, possibly customs clearance costs, customs clearance service fees and possibly customs taxes import sale may apply. The amount of the costs depends on the country of delivery. You are responsible for these charges.

Where can I find my order tracking?

As soon as you have placed your order and it is validated by our warehouse, you will receive a shipping confirmation email. You will find an order tracking link directly in this email. This information is also available in your customer account.

Is the packaging used when sending it durable?

We make every effort to offer you eco-responsible solutions to respect the values ​​and commitments of the brand. Some wedging methods used in our parcels sent to France are based on responsible and reusable recycled textile fibres. Contact us for more information info@pioupiou-cosmetics.ch.

Returns

I want to return my product, what should I do?

No problem ! To make a return, it is best to send us an email to our address info@pioupiou-cosmetics.ch specifying the information related to your order: the order number, the products you wish to return, the reasons for your return and your exchange or refund request. With this information, we can get back to you quickly and process your return. You can request the exchange of your ordered items within 14 days from the date of the order. Returns are your responsibility. Attention, returned products must be intact, unopened and in their original packaging.

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INCROYABLE

Ce baume magique est vraiment magique, mon fils a un peu de sécheresse cutanée avec le froid et ce baume répare et protège ses petites taches. La crème Pioupiou et le gel douche sont tout aussi incroyable.

Merci Pioupiou

Incroyable

Ce baume a clairement aidé la peau de ma fille. Elle avait les bras secs et en 2-3 utilisations, la peau est revenue toute belle. Je l’utilise pour tout le corps et c’est une pépite.

Super

Très contente de mon achat. Ma fille a une peau hyper réactive, elle fait des rougeurs et des boutons quotidiennement autour de la bouche. Avec l’arrivée de l’hiver on avait en plus des plaques de sécheresse.
Je vois une belle différence avec l’ancienne crème que j’utilisais et le baume de PiouPiou. Grasse mais pas trop, elle laisse une bonne couche protectrice et hydrate en profondeur. Elle n’est pas miraculeuse mais vraiment bien !

Baume hydratant

Il hydrate bien. Mais je suis septique sur le fait que ça soigne ou préviens l'eczema.

Bonjour,

Merci d’avoir pris le temps de partager votre avis sur notre Baume Douceur. Nous sommes ravis de savoir qu’il vous apporte une bonne hydratation.

Concernant l’eczéma, nous comprenons vos doutes. Ce baume a été conçu pour apaiser et nourrir les peaux sèches et sensibles, y compris celles sujettes à des irritations comme l’eczéma. Cependant, chaque peau réagit différemment, et pour les cas d'eczéma plus marqués, il peut être utile de l’utiliser en complément d’un traitement spécifique prescrit par un professionnel de santé.

Si vous avez d’autres questions ou souhaitez échanger davantage sur votre expérience, n’hésitez pas à nous contacter directement. Nous serions heureux de vous conseiller pour optimiser son utilisation ou répondre à vos besoins.

Merci encore pour votre retour et votre confiance.
À bientôt,
L'équipe Pioupiou

Ein Duft von Geborgenheit und innerer Ruhe

"Schon ab dem ersten Moment, in dem ich den wunderbaren, weichen und sanften Duft dieser Kerze wahrnahm, war ich völlig begeistert. Der beruhigende Duft schafft eine entspannende Atmosphäre, die jeden Raum in eine Oase der Ruhe verwandelt. Ich liebe sie einfach! Ein wirklich grossartiges Produkt, das ich jedem nur wärmstens empfehlen kann."

Eczéma de bébé

Je recommande pour l'eczéma des bébés. Nous voyons de beaux progrès depuis que nous utilisons ce baume douceur sur sa peau.

Baume très facile à appliquer, qui sent bon et qui est très efficace. Je l’applique sur les petites rougeurs du visage de ma fille (elle fait ses dents) et c’est super !!!

A great oil for the growing belly

I've ordered the Mama Baby Oil as my belly started to grow as it became quite itchy. I find the oil very nourishing and calming - exactly what my stretching skin needs. It has a subtle, natural smell and absorbs very quickly which is a great plus. I highly recommend it.

Très bon produit!

J'ai adoré cette crème solaire pour la famille!

Très beau cadeau pour une naissance

Belle présentation et excellents produits

Intelligent sunscreen

Thank you for this extraordinary product with mineral filters healthy and safe to the skin.
Sun is healthy!

I found the right sunscreen

We love Pioupiou sunscreen. It has great ingredients, is safe and convenient. I really recommend it!

Parfaite

Elle nous accompagne partout cet été, et c'est déjà mon 2e tube. Elle est idéale, s'étale bien et protège parfaitement. Je l'utilise sur mon bébé de 1 an et mon fils de 5 ans.

Bonne crème

Une bonne crème protectrice, il faut faire pénétrer un peu plus qu'une crème non minérale, mais elle ne laisse pas la peau autant blanche comme certaines autres!
Par contre le tube est bien moins pratique et trop petit pour une famille, en spray, avec plus de contenu serait génial !

Bonjour,

Merci pour votre avis ! Nous sommes ravis que la crème solaire Pioupiou vous convienne et qu’elle limite les traces blanches.

Nous notons avec intérêt votre suggestion sur le format plus grand, qui serait effectivement pratique pour les familles. Nous y réfléchirons pour nos prochaines améliorations.

Merci encore pour votre retour !
À bientôt,
L'équipe Pioupiou

Une belle découverte

J'aime beaucoup la texture de cette crème et son rendu, elle pénètre facilement et laisse la peau douce, sans résidu blanc, ni sensation collante. Elle convient parfaitement à la peau sensible de mes enfants. Et, le format de 50 ml est pratique pour glisser dans son sac ou celui de ses enfants.

Just perfect

I found the perfect sunscreen for this summer, used by the whole family. My kids love it as well, easy to apply and smells lovely.

Sonnencreme für Babies

Die Sonnencreme eignet sich sehr gut für kleine Kinder / Babies. Vor allem weil sie sehr geruchsneutral ist. Das Einzige, was mich ein bisschen stört ist, dass man sie lange einreiben muss, bis man die Creme nicht mehr sieht.

Crème Solaire parfaite pour tous les membres de la famille

Cette crème est vraiment au Top!! Elle est conçue spécialement pour les peaux sensibles et délicates de mes enfants, surtout pour ma fille (23 mois ) on vit sous un soleil fort, alors il est primordial d'avoir une bonne crème solaire.
Elle a une texture soyeuse et pénètre facilement sur la peau et ne laisse aucune trace.
Vraiment, je recommande !!

Super crème solaire!

Cette crème solaire est au top. Sa texture est juste comme il faut, elle s'étale bien et ne laisse pas de trace blanche sur la peau et n'est pas collante non plus. Sa protection est optimale et pas besoin d'en remettre tout le temps même avec les baignades. Les enfants l'adorent surtout que la packaging est très joli. Et surtout sa composition est très saine et naturelle : avec des filtres 100% minéraux. On valide et on recommande!

S’il ne fallait en garder qu’une

Réussir à concilier une texture qui s’étale bien et des filtres minéraux n’était pas une mince affaire, pourtant celle de Pioupiou y arrive avec brio. Elle ne laisse pas de trace blanche et la texture fluide s’étale aisément même avec un petit garçon de 2 ans et demi qui court sans arrêt. Je valide +++

Parfait pour la peau sensible de mes enfants !

J’aime beaucoup cette Crème Solaire SPF50 ! Elle offre une protection optimale et parfaite pour la peau sensible de mes enfants. Sa formule légère et non collante est un vrai plaisir à utiliser. Fini les traces blanches désagréables et les textures lourdes difficiles à étaler ! Sa composition avec des filtres 100% minérale, végane et hypoallergénique est également un atout majeur qui me rassure quant à son utilisation sur la peau fragile de mes enfants. Cette crème solaire rend la peau douce, hydratée et bien protégée. Elle est devenue un incontournable dans notre sac de plage !

Sensitive skin baby and grown up friendly!

I have extremely sensitive skin and have always struggled to find a sunscreen that didn't bother the skin on my face. I've tried so many!
Then I tried PiouPiou's and i haven't had any irritation. My kids skin is also sensitive and he didn't complain about any residue, stickiness or stinging as he usually would.
Highly recommend!

Je valide ;)

Une petite merveille cette crème SPF 50. Elle est compatible avec ma peau noire (prototype V) car elle ne laisse aucune trace après application. Elle a un fini non gras sur la peau et une odeur agréable, discrète. Je recommande pour petit comme grand, et tout type de peau 🤗.

Crème très efficace et hydratante

Idéale pour la peau de mon bébé. Aucune autre crème ne lui procure un effet aussi apaisant et hydratant